FAQs

Login Issues

I forgot my login information; how can I reset it?

You can reset your login information online by choosing “Forgot username” or “Forgot password.” Be sure to check your spam or junk folders for the password reset email. If that doesn’t work, please contract technical support to request your account be reset.

Who do I contact if I am having login issues?

You can email technical support or call the Irrigation Association’s office at 703.536.7080 during business hours (8:30 a.m.-5:00 p.m. Eastern).

Membership

How do I join the Irrigation Association before registering for the Irrigation Show and Education Week?

To join, submit a membership application with payment to the membership team or fax to 703.536.7019. The application can also be mailed with a check to: Irrigation Association, 8280 Willow Oaks Corporate Drive, Suite 630, Fairfax, VA 22031.

How can I renew my membership before registering for the Irrigation Show and Education Week?

If your membership is already expired, you will not be able to renew online. You must submit your invoice with either a credit card or a check to renew. Renewal payments can also be made over the phone by calling 703.536.7080.

The IA sends invoices for membership renewal in September of each year. At that point, the expired member would need to reapply.

My company is a member, but I do not have an online account. How can I create one?

You can create an online account from the IA website. Choose the Create an Account button in the top menu bar. Click the Organization field and search for your company and location. This will auto-populate the address and immediately link you to your company roster.

Registration

What is the price to register for the Irrigation Show and Education Week?
 

• Show registration includes access to the exhibit floor, Industry Insights sessions, General Session with continental breakfast, IA Pavilion, Innovation Hubs, and multiple social and networking events that make up the Irrigation Show and Education Week.
• Show registration excludes IA University classes, CAD learning labs, the Math Tutorial, certification exams, invitation-only events and attendee tours.



*Growers must email Stephanie Clark to request a free registration. Confirmation of farm name and location will be required before a grower registration can be processed.

What is the cancellation/refund policy for conference registration(s)?

Written cancellation and refund requests must be received by Sept. 29, 2023, for a full refund. Cancellations received between Sept. 29 and Oct. 27 will receive a 50% refund. No refunds will be given for cancellations after Oct. 27 or for no-shows. Cancellations and refund requests must be directed to our official show registration partner, MCI Events (972.349.5434).

Certification exam registration is separate from Irrigation Show and Education Week registration. There are no refunds for certification exams.

If I am unable to attend the conference, can someone substitute for me?

Replacement of an attendee registration and/or IA University class by an attendee at the same company will be accepted if directed to our official show registration partner, MCI Events (972.349.5434) by Nov. 13. After Nov. 13 no substitutions will be allowed, and all substitution requests will be treated as full cancellation with no refund of the original registration. The new registrant must register as a new attendee.

Is there a charge to bring my spouse?

Guest passes for children and spouses/partners will be provided on a case-by-case basis. Please visit the registration staff onsite.

Can I purchase my conference registration when I get to the meeting?

Yes, registration is available on-site at a significantly higher rate. We encourage all attendees to register for the conference in advance. This allows us to plan accordingly for the appropriate number of attendees and manage any accommodation needed. As a bonus, we offer discounted rates for those who register by the designated deadlines.

What is included in the cost of my registration?

Your registration provides you access to the exhibit floor, Industry Insights sessions, General Session with continental breakfast included, IA Pavilion, Innovation Hubs and multiple social and networking receptions that make up the Irrigation Show and Education Week.

Am I able to register others for the Irrigation Show and Education Week?

I plan on signing up for IA University classes, do I still have to pay to access the exhibit floor?

Yes, registration for the Irrigation Show and Education Week is required for taking IA University classes.

Show registration alone is inclusive of access to the exhibit floor, Industry Insights sessions, General Session with continental breakfast included, IA Pavilion, Innovation Hubs and multiple social and networking receptions that make up the Irrigation Show and Education Week.

Do I have to register for my certification exam separately?

Yes, certification exams are purchased separately from show registration and IA University classes. Please visit our website to register for an exam session at the Irrigation Show and Education Week. Please note: Certification exam purchase alone does not include Irrigation Show and Education Week access.

What is the easiest way to access Irrigation Show and Education Week information on the go?

The new 2023 Irrigation Show mobile app is coming soon. Visit the Apple or Google app stores to download the show app for free. Attendees can use the app to create a personal schedule of events, search for exhibitors, explore the show floor map, participate in a scavenger hunt and more.

Attendee Conduct

What items are prohibited at the Irrigation Show?

The carrying of open and concealed handguns is strictly prohibited at the Irrigation Show.

Housing

Where can I book my hotel for the Irrigation Show?

Visit the Hotel & Travel tab for information on booking your stay through Connections Housing, our ONLY exclusive show housing partner, no later than Nov. 2.

What hotels are offering discounted rates for the Irrigation Show in San Antonio?

Visit the Hotels tab for a complete list of hotels and discounted rates.

How can I book group housing?

Groups of 10 or more can complete the group reservation form.

IA University

How do I find the IA University class and certification exam schedule for the week?

The Schedule of Events tab on the Irrigation Show and Education Week website includes the general schedule of events occurring throughout the week. Click on the IA University and Certification webpages to view the schedule for specific IA University classes and certification exams sessions.

When do I get my class materials for the IA University class(es) I registered for?

Manuals or student workbooks will be handed out to students at the door of each classroom as early as 30-minutes prior to the start of class. Please note that you will be required to sign in with the IA representative at the door before you are handed a book. You must show your Irrigation Show and Education Week badge to the IA representative to ensure you’re currently registered for the class.

If I registered for more than one IA University class, will I receive all my class materials at once?

No, you will receive the manual or student workbook associated with the individual class at the start of the class after you sign in with the IA representative.

How do I earn CEUs for attending an IA University class?

To earn the CEUs assigned to an IA University class, you must attend the entire class. After the 2023 Irrigation Show and Education Week has concluded, you can expect to receive an IA certificate of attendance within five weeks — typically the first month of the new year (January 2024). The certificates are personalized and will include the name of the classes taken, where it was taken and the number of CEUs earned. No-shows will not receive a certificate. No one will be admitted after the class has begun, so plan accordingly to be on time.

Please keep track of all IA University classes you take and be sure to submit the assigned CEU value onto your IA account.

How do I know what topics IA University classes will cover?

Descriptions of IA University classes being offered in 2023 can be found on the show website or directly in the show registration pages. Some of the classes being taught this year are offered by the IA year-round, so you can also learn more about them under the Education tab.

Will breaks be offered during an IA University class?

Yes, instructors will incorporate break times throughout the class.

Does purchasing an IA University class automatically include an IA certification exam?

No, registration for an IA paper-and-pencil certification exam is a separate process and has an additional fee.

If I register for an IA University class, is it mandatory to take an IA certification exam?

No, taking a class does not mean you have to take an IA certification exam. Registration for IA certification exams is a separate process and has an additional fee.

How do I confirm the IA University classes that I registered for?

Log in to your IA account and select the View Previous Orders/Online Classes button. All the registration items you selected will be itemized on your receipt.

At the Irrigation Show and Education Week registration counter, you will receive a personalized badge nestled in a lanyard. Printed on the badge will be your schedule for the week. All the events you selected during your initial registration will be included on the schedule.

Will pens, pencils and notebooks be provided in the IA University classroom?

There will be limited quantities of these items scattered around the show site; however, you are responsible for bringing your own pens, pencils and notebooks.

Are we required to bring a laptop to an IA University class?

You are not required to bring a laptop, but some IA instructors like to provide digital copies of class worksheets prior to the first day. Please keep a close eye on your emails following your completed registration.

Certification Exams

How do I find the IA University class and certification exam schedule for the week?

The Schedule of Events tab on the Irrigation Show and Education Week website includes the general schedule of events occurring throughout the week. Click on the IA University and Certification webpages to view the schedule for specific IA University classes and certification exams sessions.

If I register for an IA certification exam, do I have to take an IA University class?

No, taking an exam does not mean you have to take an IA University class. Registration for IA University classes is a separate process and has an additional fee.

Does purchasing an IA certification exam automatically include an IA University class?

No, registration for an IA University class is a separate process and has an additional fee.

What is the fee for an IA certification exam?

The IA offers nine different certification exams. The fee for each exam is listed below:
 

How do I confirm my IA certification exam registration?

Log in to your IA account and select the View Previous Orders/Online Classes button. All the registration items you selected will be itemized on your receipt.

What is the deadline to register for an IA certification exam at the Irrigation Show and Education Week?

The deadline to register for an IA certification exam is 11:59 p.m. Eastern, Nov. 6, 2023. Registration for an IA certification exam is a separate process and has an additional fee.

If I miss the 11:59 p.m. Eastern, Nov. 6, 2023, deadline to register for an IA certification exam at the Irrigation Show, can I register on-site?

If space allows, there may be an opportunity to register for an IA certification exam on-site. When you arrive in San Antonio, please visit the information desk to connect with the IA certification team. Registration is on a first-come, first-served basis.

If I’m unable to attend an IA certification exam at the registered date and time, can I reschedule it?

Existing exam registrations can be changed on a case-by-case basis and require notifying the certification team in advance. If space permits, exam registrations may be moved from one day to another at the show. Exams can also be transferred to a computer-based exam and rescheduled for a later date at your local testing center.

If I’m unable to attend an IA certification exam at the registered date and time, can I get a refund?

No, IA certification exams are nonrefundable. Rescheduling your exam is possible on a case-by-case basis and requires notifying the certification team in advance.

When will I receive my certification exam results?

Exam results will be mailed within 45 business days from the date the exam was taken.

What do I need to bring with me to the exam session?

Test takers must bring a valid photo ID in order to sit for their exam. After registering for an exam, you will receive a confirmation notice with the details of what else to bring. Please note that cell phones, smart watches and tablets are not allowed and cannot be used as a calculator. No one will be admitted after the exam has begun, so plan accordingly to be on time.

Who is the best point of contact for certification questions?

All certification-related questions can be directed to the certification team, or by calling the main office at 703.536.7080 and selecting option 1. While on-site, please ask to speak to a member of the certification team.

CEUs

How can I earn CEUs at the Irrigation Show?

There are many opportunities throughout the show to earn CEUs. IA University classes, CAD landscape learning labs, Industry Insights and walking the trade show floor while interacting with irrigation professionals all have the possibility for CEUs.

How many CEUs do I get for each event?

• See list of IA University classes and their assigned CEU values.
• See list of CAD landscape learning labs and their assigned CEU values.
• See list of Industry Insights sessions and their assigned CEUs.
• Walking the trade show floor while interacting with irrigation professionals qualifies for CEUs at the rate of 0.25 per clock hour.

Do I need to keep track of my CEUs?

Yes! Please keep track of all classes and sessions you attend and the hours you spend on the exhibit floor. Submit all CEUs earned onto your IA account online. It is important to remember that 10% of all certified professionals get randomly selected for the CEU audit each year. If selected for the audit, you will need to provide proof of attendance. Please see question below to see what qualifies as proof of attendance.

If I have already met my 20 CEU requirement for my CEU cycle, can the CEUs earned at the Irrigation Show be applied to the next cycle?

If your current CEU cycle runs from Jan. 1, 2022, through Dec. 31, 2023, and you have already earned all 20 CEUs for this cycle, CEUs earned in November and December of 2023 can be applied to your Jan. 1, 2024, through Dec. 31, 2025, CEU cycle.

The CEUs need to be entered onto your IA account using Jan. 1, 2024, as the activity date. The actual date of the class should be added after the title of the calls in parentheses.

EXAMPLE:
1/1/2024     Center Pivot Design (11/27/23)     Irrigation Association     16 CEUs

What does the IA accept as verification for CEUs earned at the Irrigation Show and Education Week?

IA CEU entries are on an honor system. Each certified professional is required to submit earned CEUs in their IA account. However, if you are selected for a CEU audit, you will need proof of attendance. The items below will be accepted as proof of attendance:

• If claiming CEUs for attending IA University classes and/or CAD landscape learning labs, please make sure to sign the attendance sheet upon arrival. The signed attendance sheet will serve as proof of attendance.
• If claiming CEUs for walking the exhibit floor, the IA will accept either a photo or copy of the Irrigation Show and Education Week registration badge or a selfie of yourself on the exhibit floor.
• If claiming CEUs for Industry Insights sessions, a completed copy of the CEU tracking form that will be provided to you at the sessions will be accepted.

Do I need to do anything special to have TCEQ credits acknowledged?

Yes! TCEQ credits will not automatically be credited to your TCEQ account. Please complete and submit the TCEQ submission form to the education team.